The University of Vermont

The MVP Leadership Institute

mvp badgeParticipants will earn credentials as they complete each part of the Institute. A Digital Badge like the example shown here will be issued for each learning experience completed. Upon completion of the full Institute MVP Team members will be issued a Professional Certificate from The University of Vermont.

Participants will attend the sessions below that are designed to:

  • Improve your leadership, business strategy, negotiations, sales, marketing, and finance skills.
  • Prepare you for higher-level job responsibilities and career advancement.
  • Develop your knowledge of business principles, trends, and best practices.
  • Identify your learning leadership style to provide you with insights into your problem solving, decision making, conflict resolution, teamwork, and communication skills.
  • Improve your emotional intelligence and behaviors to better connect with others as a leader.
  • Improve your leadership skills across cross-functional teams.
  • Build a local professional network beyond your organization.


Duration: 4 hours – in person at MVP April 11th 10-2:30pm

Facilitators: Kurt, Kania, Dianne (Kelly)


  • To provide clarity around the MVP Leadership Institute
  • To build connections and increase trust as learners serving as leaders
  • To have fun together
  • To have time to reflect on leadership in today’s organization
  • To think deeply about individual commitment to leadership development
  • To reflect on learnings and build relationship with the broader MVP community

Transformational Leadership

Duration: 4 hours – in person April 12th, 10-12:30pm

Pre-Work: Complete the SCARF® Assessment

Instructor: Kelly Holland

The transformational leadership course is designed to guide leaders to intentionally look within and learn skills that enable them to create an environment of trust, collaboration, and vulnerability with their teams. These foundational characteristics support a leader to foster a culture that allows their team to learn, grow, and innovate. In this 4-hour session, participants develop a better understanding of what transformational leadership is as well as explore and identify why vulnerability is of primary importance in their role as leaders. At the conclusion of the course, the leader will have a roadmap of transformational strategies to implement in leadership and their organizations.

In this course you will:

  • Explain what transformational leadership is, and what it isn’t
  • Describe the role vulnerability plays in leadership today
  • Identify strategies to build trust within teams
  • Build strong and trusting relationships with those you lead

Emotional Intelligence

Duration: two 4 hour sessions May 2 remote and May 21 in person – 9-1pm

Pre-Work: EQ Assessment

Instructor: Kelly Holland

Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change. Technical know-how, subject expertise, and IQ only get you so far in business today. Emotional Intelligence, or EQ, is the ability to manage your emotions and connect with others. This ability is critical in our culturally diverse, dispersed, fast-paced, global workplaces. In this course we will explore the basic concepts of emotional intelligence. You will leave with a general understanding of how to apply EI principles at work.

In this course you will:

  • Understand how Emotional Intelligence relates to effective people management.
  • Develop self-awareness of your own emotions and how these affect your behavior.
  • Understand how your behavior impacts other people and the work.
  • Discuss management techniques for your emotions and behavior (verbal and non-verbal) in work situations.
  • Apply the emotion regulation skills in practice scenarios

Proficiency-Based Leadership

Duration: four 4-hour sessions – April 25th, May 9th, June 6th – Remote/Live 8:30-12:30pm

May 22nd In Person – 9-1pm

Pre-Work: none

Instructor: Dianne Percy

The Proficiency-Based Leadership course is designed to provide specific skills needed to effectively lead in today’s rapidly changing, multi-generational workforce. This four-session course emphasizes four specific proficiencies that help the leader navigate difficult conversations and tricky situations in a growth oriented, inclusive context. The emphasis throughout the course is continued self-awareness while working to know and motivate others. At the conclusion of the course, participants will have an organized, people-focused system in place that can be used – and shared - for positive interpersonal growth with an emphasis on maintaining relationships. There will be one focused proficiency within each of these skill areas: Communication, Managing Conflict, Providing Effective Feedback, and Coaching. Upon completion, participants should be able to:

  • Modify their communications by taking the perspective of the other person so that they can be well received by their audience.
  • Utilize both disclaimers and the conflict proficiency to navigate a difficult conversation towards a positive outcome while maintaining the relationship.
  • Provide feedback that articulates specific expectations, actions and impact.
  • Use the Coaching Continuum and strategies to grow the skills and aspirations of others.

Compassionate Leadership

Duration: 4 sessions virtual/synchronous

Remote/live 9:30-10:30am for all sessions

Instructor: Jim Martin

This course is based on the book “The Modern Compassionate Leader” and will consist of the following four modules. The first two modules focus on hard skills and the second two modules focus on soft skills. These are the essential skills needed for managers to elevate into effective compassionate leaders. This class includes:

Module 1 – Strategic Leadership May 16th – Remote/live

Strategic Thinking ● Long Range Focus ● Managerial Courage

Leaders who fully commit to their authored or assigned strategy and align their teams behind the strategy achieve success. They are the champions for the long view, making today’s decisions courageously to keep everyone connected to the strategy.

Module 2 – Productive Leadership May 30th -Remote/live

Functional Competence ● Productive Intent ● Sound Judgment

Execution is the ante for all successful leaders. Today’s leaders must possess the knowledge and intention to deliver results and make decisions that help teams win.

Module 3 – The Heart of Leadership June 13th – Remote/live

Empathy ● Transparency ● Humility

Leaders and their team members are full persons. Intellect and emotion are embraced, not separated by the compassionate leader. Honest, personal relationships are the key to creating teams that win together and stay together.

Module 4 – Assertive Leadership June 20th – Remote/live

Calm Steadiness ● Learning Orientation ● Pragmatic Resilience

Leaders who withstand storms that arrive without notice guide teams effectively. Assertive leaders hold a curious mindset even when circumstances are most difficult. They fully commit to success and recover quickly from setbacks.


Duration: 4 hours – in person at MVP June 27th, 10-2:30pm

Facilitators: Kurt, Kania, Dianne


  • To provide time to reflect on who we are as individual leaders
  • To think about what we learned and what increased our insights
  • To have an impact on the business of MVP
  • To identify potential barriers and best thinking around initial solutions
  • To have fun together and build additional trust
  • To bring this particular learning experience to a close

Resources to Support Leadership Learning & Development:

Pre-session Interviews and Assessment

Prior to the Opening Session, each participant will complete an interview with the lead instructor to learn more about skills, desires, fears, and uncertainties. This opportunity builds a foundation of interest and trust and it allows for the customization of upcoming learning experiences. In addition, a personal leadership assessment will be completed by participants in order to gain insight into individual strengths and development opportunities.

Coaching Sessions and Networking

Throughout the MVP Leadership Institute, participants will be able to access 1:1 coaching sessions to support their application of learning to current and future roles within MVP. To support internal networking and support, all learning experiences (classes, opening session, and closing session) will provide time for participants to network with fellow cohort members and share best practices and other reflections.

Leadership Reflection

Underscoring the learning outcomes throughout the various classes and discussions, time will be provided for participants to develop the practice of leadership self-reflection. Each instructor will include a question or two – as well as the time – for participants to courageously contemplate who they are as leaders, what’s working, what’s not working, what assumptions are in play, what obstacles are they facing, and what opportunities do they have. The instructor designed prompts will be aligned with class concepts and learnings. These reflections will have an underlying tone of figuring out how to move forward as a leader at MVP and will be a unique part of the in-person Close-out session held at MVP.

Pre-Work and Mentoring: Linking Learning to Reality

  • We suggest pairing a graduate of the program with a new participant to support their learning and general leadership experiences. This relationship would be non-supervisory and designed to help the learner grow beyond their current comfort zones.

  • Pre-work offered internally at MVP will clarify the intention of the MVP Leadership Institute as well as provide thoughtful best practices for leadership growth. The current pre-work includes having participants view:

MVP Way Curriculum
(about 1.5 hours):

  • Predictive Index at MVP
  • EOS & V/TO at MVP
  • Evidence-Based Innovation at MVP 
  • Lean at MVP

Thought Leadership Curriculum
(~4.25 hours) – LinkedIn Learning curriculum that was chosen in support of the UVM leadership curriculum. These could be assigned and tracked in DayForce.

  • Leading and working in teams (25m)
  • Self-Awareness, Authenticity and Leadership (22m 46s)
  • Moving Past Change Fatigue to the Growth Edge (25m 30s)
  • Making Decisions (57m 49s)
  • Body Language for Authentic Leadership (36m 21s)
  • Getting Effortless Results (Without Burning Out) (22m)
  • Compassionate Directness (40m 59s)
  • Why Trust matters (22m 52s)

K Holland photo

Kelly Holland, MHA, CPXP - Dedicated professional with over 15 years’ experience in learning and development with a focus on leadership development. I am an organized and passionate advocate with excellent interpersonal and communication skills. I have worked as an adjunct facilitator for 10 years with Vermont Technical College with leaders from various industries. I am currently the Manager of Patient Experience at the University of Vermont Medical Center. I have worked in Healthcare since 2006 in various roles relating to patient experience, employee and leadership development and Director of Organizational Education and Effectiveness. I have a Master's degree in Healthcare Administration from Walden University and obtained a Bachelor’s Degree with a concentration in Business from Johnson State College. I am a Certified Patient Experience Professional with the Patient Experience Institute. 

Dianne Percy

Dianne Percy consults and teaches for businesses, professional groups, and organizations in the United States and Canada. Her practical and interactive seminars focus on strengthening individual and group capacity through training and development in leadership skills, change and conflict management, communication skills, customer service training, and facilitation tools and techniques.

Dianne has served as an educator for over 30 years and has been recognized for her excellence in teaching. She is a practitioner of Malcolm Baldridge Quality Concepts, the Predictive Index, and DISC. She is a certified facilitator for Developmental Dimensions International Learning (DDI) and, as a life-long learner herself, has completed certificate programs in Crucial Conversations, Veterans on Campus, and Disney’s Institutes on Quality Service and Employee Engagement. Her education includes a B.S. and M.Ed. from the University of Vermont.

Jim Martin, B.S., MBA

James M. Martin has a distinctive record of delivering growth by building and leading high performing and healthy sales teams. He is a strategic leader with demonstrated expertise regarding what it takes for leaders to thrive in their role and in the marketplace.

In 1985, Jim earned a B.S. in Business Administration from St. Joseph’s University’s Haub School of Business, where he majored in Management Information Systems. In 2000, Jim earned his M.B.A from Temple University’s Fox School of Business, with a degree in Marketing. 

Between 1985 and 1995, Jim worked for the United States Navy Aviation Supply Office, then held various sales and territory management positions with Leica Geosystems, Donaldson Company, and Mack Trucks, Inc. In these roles he sold technology and industrial products to customers in engineering, transportation, and construction environments. 

Between 1995 and 2014, Jim worked with Green Mountain Coffee Roasters and Keurig Green Mountain, first as an Area Sales Manager, then in progressively ascending roles in sales leadership. Jim led various sales teams throughout his 20 years with the company, guiding emerging business units and forming teams and sales strategies, while establishing a track record of building sustainable businesses in a variety of geographic and channel-based markets.

In 2016 Jim formed JMM Leadership LLC to bring his leadership philosophy and coaching expertise to new audiences of rising leaders.

In 2017, Jim published his book: “The Modern Compassionate Leader – 12 Essential Characteristics of the Rising Sales Leader.” Jim outlines the critical hard and soft skills that leaders must master to build and guide healthy teams that win in the marketplace, while maintaining their own career momentum. Jim’s highly rated book teaches his leadership principles through a series of stories, lessons, and guidance in a practical and engaging format.

In 2020, Jim published an e-book: “Working from Home – A Quick Start Guide.” Jim outlines the basics of working remotely from a home office, guiding workers who are working offsite for the first time to become productive and effective in their new circumstance.

Jim currently teaches on the topics of sales strategy and compassionate leadership, and counsels business students and post-graduate rising leaders on personal effectiveness and career strategy.

Jim also writes about insights in business and leadership in his blog: “Compassionate Leadership” at and speaks about these lessons on “Jim Martin’s Compassionate Leadership Podcast.” Jim focuses on guidance for the rising leader in the areas of career development, productivity, selling, and personal empowerment.