Physicians Leadership Program

UVM’s program aims to strengthen physician leaders in this 21st century healthcare landscape as individuals develops and refine their skills in four key areas: emotional intelligence and conflict resolution, building high-performing teams and organizations, quality improvement, and health finance.

The program includes both on-site sessions, detailed below, and an online component with additional activities and resources to deepen our collective understanding of these important issues. Participants’ voices and experiences are central to this learning. Therefore, we help participants apply tools, techniques, and insights to their situation/organization and its culture.

Format	Date	Time	Speaker(s)	Topic
In-Person	Friday, September 20, 2024	9:00 AM - 10:30 AM 10:45 - 11:45 AM 1:00 PM - 5:00 PM	Panelists Christian Pulcini Keith Robinson	Becoming a Physician Leader - Everyone's Journey is Different Leading Meetings Quality in Healthcare
In-Person	Thursday, September 26, Friday, September 27, 2024	10:00 AM - 5:00 PM	Melissa Arthur & Dael Waxman	Emotional Intelligence
Online live	Thursday, October 10, 2024	6:00 PM - 7:00 PM	Melissa Arthur & Dael Waxman	Emotional Intelligence
Online live	Thursday, October 17, 2024	6:00 PM - 7:00 PM	Melissa Arthur & Dael Waxman	Emotional Intelligence
In-Person	Thursday, October 24, Friday, October 25, 2024	9:00 AM - 5:00 PM	Kathy Letendre	Building High Performing Teams
Online live	Wednesday, October 30, 2024	6:00 PM - 7:00 PM	Kathy Letendre	Building High Performing Teams
Online live	Wednesday, November 6, 2024	6:00 PM - 7:00 PM	Kathy Letendre	Building High Performing Teams
In-Person	Friday, November 15, 2024	9:00 AM - 12:00 PM 1:00 PM - 5:00 PM	Jessica Moschella Keith Robinson	Healthcare Economics Quality in Healthcare
Online live	Thursday, November 21, 2024	6:00 PM - 7:00 PM	Jessica Moschella	Healthcare Economics
Online live	Thursday, December 5, 2024	6:00 PM - 7:00 PM	Keith Robinson	Quality in Healthcare
Online live	Thursday, December 12, 2024	6:00 PM - 7:00 PM	Keith Robinson	Quality in Healthcare

Melissa Arthur is the Director of Behavioral Science for the Family Medicine Residency Program at St. Joseph’s Health Hospital located in Syracuse, New York. She has held this position for over 20 years. Dr. Arthur also holds a joint faculty appointment as Associate Professor in the Departments of Family Medicine and Psychiatry at SUNY Upstate Medical University.

She emphasizes the importance of the doctor patient relationship while focusing on communication skills. She has earned four degrees from Syracuse University with the final degree being a doctorate in counseling education. She educates and supports 46 residents and 12 faculty members to care for patients with compassion, while also assisting them to be cognizant of caring for themselves.

I am the Vice Chair of Quality Improvement and Population Health for UVM Children’s Hospital with special interest in improving care of children with complex medical conditions. I am also an Epic Physician Builder and Clinical Informaticist for UVM Medical Center with a focus on developing tools in the electronic medical record to improve adherence to guideline-based care. I recently participated in the evaluation of a novel measure for the Pediatric Quality Measures Program by leveraging quality improvement to increase adherence to National Heart, Lung, and Blood Institute asthma guidelines resulting in decreased emergency room visits.

Objectives:

Provide an overview of the IHI Model for Improvement as a lens to evaluate value in healthcare
Understand the fundamentals of improvement science methodology: Interprofessional team, Global Aim, SMART Aim, Key Driver Diagrams, Pareto analysis, process flow maps
Develop working knowledge to evaluate longitudinal quality data using run charts and statistical process control charts (i.e. P Charts)

With a passion for helping organizations and leaders achieve outstanding organizational outcomes, I support leaders and teams to make momentous improvements for their customers, their organizations, and their communities.

As an advisor and consultant to executives, leadership teams, and organizations, I thrive when helping others create their excellence advantage. I guide leaders to achieve the highest levels of performance through focusing on the priorities that will significantly improve their impact, and by aligning organizational efforts toward excellence.

Previously a healthcare executive, my expertise in setting a compelling organizational direction, accelerating to excellence, and solidifying execution, enable me to contribute to the transformation of organizations and leaders in all sectors.

Based in Vermont, I consult and speak to audiences, organizations, and leaders striving to be excellent across North America.

Key topics include:

Goals – the importance of focus and clarity
Alignment – the key to acceleration
High-performing teams – the multiplier
Change & transition – understanding human nature
Measurable results – the hallmark of leadership

Dael is an Emeritus Professor of Family Medicine at Atrium Health in Charlotte, North Carolina, USA. Previously Interim Chair and Vice Chair of the Department of Family Medicine there, he also served as Medical Director of Physician Well-being for Medical Education for Atrium Health and Medical Director of Patient-Centered Programming at Atrium Health - Mercy. He is the owner of Dael Waxman M.D., Coaching and Consulting,

Dr. Waxman is a graduate of the University of Kansas School of Medicine, did his residency in Family Medicine as well as served as Chief Resident at the University of Arizona and completed a Family Systems Medicine/Psychosocial Medicine Fellowship at the University of Rochester.

In addition to his medical background, he has received training in and has been integrating person-centered communication skills, family therapy, clinical hypnosis, mind/body medicine, mindfulness and leadership coaching into teaching, clinical practice, and faculty development for over 30 years.

He has taught regionally, nationally, and internationally on: physician-patient communication, leadership development, physician burnout and well-being, mindfulness in medicine, developing a patient and family centered culture, family influences on health, and collaboration between mental heath and primary care.

Jessica joined the University of Vermont Health Network in January 2023 as senior vice president for high value care. She is responsible for leading the organization’s work to improve outcomes for patients across Vermont and northern New York and advance value within the care delivery system.

Jessica has deep experience in value-based care and population health. Prior to her role with UVM Health Network, she served as executive director of the Newton-Wellesley Physician Hospital Organization and vice president of provider network performance, executive director of Emerson Physician Hospital Organization and director of population health management at Mass General Brigham (formerly Partners HealthCare). Jessica also served as the administrative director for the Massachusetts Health Care Quality and Cost Council.

She has an extensive background in public health programming domestically and internationally. This includes serving as the director of HIV community services at the Cambridge Health Alliance, providing consultant services to hospitals, schools and NGOs throughout South Africa and serving as Peace Corps volunteer in Bolivia.

Jessica completed her undergraduate studies at the University of Pennsylvania and graduated from Tulane University’s School of Public Health and Tropical Medicine with a Master’s Degree in Public Health in International Health and Development.